Frequently Asked Questions

Most orders ship within 3-5 business days. Standard domestic shipping typically arrives within 5-10 business days after dispatch. International orders may take 2-4 weeks depending on your location and customs processing.

Yes! We ship to most countries worldwide. International shipping rates are calculated at checkout based on your location and order weight. Please note that import duties and taxes are the responsibility of the buyer.

Absolutely. Once your order ships, you'll receive an email with tracking information. You can also check your order status anytime by logging into your account.

Our miniatures are printed using high-quality UV-cured resin on professional-grade SLA/DLP printers. This gives us incredible detail resolution — fine enough to capture facial expressions, armor textures, and weapon engravings at tabletop scale.

Yes! All miniatures come cleaned, cured, and with supports removed. We recommend a light prime coat before painting for the best adhesion, but they're ready to go right out of the package.

We do take on custom projects depending on our current workload. Reach out via our Contact page with details about what you're looking for and we'll let you know if we can help. Bulk/wholesale inquiries are also welcome.

We carefully package every order, but occasionally things happen during shipping. If your order arrives damaged, contact us within 7 days of delivery with photos of the damage and we'll send a replacement or issue a refund — no hassle.

Due to the made-to-order nature of our products, we don't accept returns on undamaged items. If there's a defect or error on our end, we'll make it right. See our full Returns & Refunds policy for details.